Effective Date: 29th January 2025
At Sampurnam Ayurveda Co., we are dedicated to providing high-quality Ayurvedic cosmetic manufacturing workshops and related services. This Refund and Cancellation Policy outlines the conditions under which refunds and cancellations are permitted, ensuring clarity and fairness for all our customers.
1. Scope of the Policy
This policy applies to all workshops, services, and products purchased from Sampurnam Ayurveda Co. through our website, sampurnam.co.in.
2. Eligibility for Refunds
- General Refund Policy: Refunds are eligible for cancellations made within 14 days before the scheduled workshop date. No refunds will be issued for cancellations made within 13 days or less before the workshop date, unless outlined otherwise below.
- Exceptional Circumstances: In cases where Sampurnam Ayurveda Co. cancels a workshop, or if a customer is advised by a medical professional not to attend due to a serious communicable disease, a full refund will be provided.
- Defective or Incomplete Services: If a workshop is significantly altered or not provided as described, a full refund is eligible.
3. Cancellation Process
To initiate a cancellation and request a refund, follow these steps:
- Contact: Email us at shreya@sampurnam.co.in or call +918591165911.
- Provide Details: Specify your order number, the workshop you wish to cancel, and the reason for cancellation.
- Confirmation: We will acknowledge your cancellation request via email and process your refund if eligible.
4. Refund Processing
- Refund Timeline: Refunds will be processed within 7-10 business days from the date of admission.
- Refund Method: Refunds will be issued in the original form of payment.
5. Fees and Charges
- No Restocking Fees: There are no restocking fees for eligible refunds.
- No Cancellation Charges: We do not charge for cancellations made within the eligible timeframe.
6. Responsibilities and Liabilities
- Sampurnam Ayurveda Co. Liability: We are liable for ensuring workshops are conducted as described and for providing refunds as outlined in this policy.
- Customer Responsibility: Customers are responsible for adhering to the cancellation process and providing accurate information for refund processing.
7. Dispute Resolution
In case of any disputes regarding refunds or cancellations, we encourage you to contact us first. If necessary, we will engage with consumer protection authorities to resolve disputes in a fair and timely manner.
8. Changes to This Policy
We may update this Refund and Cancellation Policy as necessary. Changes will be effective immediately, and we will notify you on our website. Your continued use of our services following the posting of changes constitutes your acceptance of those changes.
9. Contact Information
For any inquiries or concerns about this policy, please contact us:
Sampurnam Ayurveda Co.
Email: shreya@sampurnam.co.in
Mobile: +918591165911
By using our services, you agree to the terms outlined in this Refund and Cancellation Policy. Your understanding of these terms is crucial to ensuring a smooth and fair experience.
Additional Information Requested:
- Workshop Details: Specific details about the workshops, such as the duration, format, and any materials provided.
- Payment Terms: A clear outline of payment terms, including any deposit requirements and payment schedules.
- Consumer Protection Clauses: Specific clauses addressing consumer rights under relevant laws, such as the right to cancellation without penalty under certain conditions.