Effective Date: 29th January 2025
Sampurnam Ayurveda Co. (“we” or “our”) is committed to providing a clear and comprehensive shipping and delivery policy for all online courses and digital products sold through our website, sampurnam.co.in. This policy outlines our guidelines and procedures for processing orders, delivery timelines, digital access, customer support, and terms related to refunds or cancellations.
1. Order Processing
Upon placement of an order for a digital product on our website:
- Processing Time: Orders will be processed immediately upon successful payment.
- Payment Verification: Payment details will be verified, and fraud detection mechanisms will be triggered.
- Order Confirmation: An order confirmation email will be sent to the customer containing details of the purchase.
2. Delivery Timelines
Since our products are digital, they are delivered immediately after successful payment verification:
- Instant Access: Upon payment confirmation, customers will receive an email with instructions on how to access their digital course.
- No Physical Shipments: No physical products will be shipped, as all products are digital.
3. Digital Access
- Access Information: Access details for the digital course will be provided via email upon successful payment.
- Duration of Access: Customers will have ongoing access to the purchased digital course unless specified otherwise.
4. Customer Support
- Contact Information: For any inquiries, please contact us at care@sampurnam.co.in.
- Response Time: We aim to respond to all queries within 24 hours, Monday through Friday.
- Support Hours: Our support team is available between 9:00 AM and 5:00 PM IST, excluding public holidays.
5. Refunds and Cancellations
- Eligibility: Refunds are eligible if requested within 14 days of purchase, provided that the course has not been accessed or downloaded.
- Refund Process: To initiate a refund, please contact us at care@sampurnam.co.in. Refunds will be processed within 7-10 business days.
- Cancellation Policy: For specific details on cancellations, please refer to our Refund and Cancellation Policy on our website.
6. Additional Terms
- Modification: We reserve the right to modify this Shipping and Delivery Policy at any time. Changes will be effective immediately and will be communicated via our website.
- Governance: This policy and any disputes arising from it will be governed by the laws of India.
By purchasing digital products from Sampurnam Ayurveda Co., you acknowledge that you have read, understood, and agree to the terms outlined in this Shipping and Delivery Policy.
Additional Information Requested:
- Digital Product Details: Specific descriptions of digital products, including the format and any additional materials provided.
- Technical Requirements: Information on the technical requirements needed to access and use the digital products.